1. Information we may process
Depending on enabled features, ARIqova may process business/workspace information, platform profile identifiers, messages, comments, engagement events, CRM context, timestamps, delivery status, audit records and security logs needed to provide the service.
2. Meta platform data
When a business connects a Facebook Page, Messenger, Instagram or WhatsApp account, ARIqova may receive data made available through Meta APIs and webhooks under permissions granted by that business. This may include Page identifiers, messages, comments, sender/profile identifiers, engagement and delivery events, and related metadata.
ARIqova uses this data to provide requested business features such as responding to messages or comments, routing conversations, recording interactions, applying approved AI assistance and supporting human handoff.
3. How we use information
- Operate, secure and improve ARIqova.
- Provide messaging, social engagement, CRM, automation, AI-assistance and support workflows.
- Authenticate connected accounts and maintain integrations.
- Detect abuse, troubleshoot failures and maintain auditability.
- Comply with applicable legal and platform obligations.
ARIqova does not sell personal information to advertisers.
4. AI-assisted processing
Some features use artificial intelligence to help connected businesses understand or respond to customer communications. AI output may be restricted, reviewed or handed off to a human according to business configuration.
5. Service providers and retention
ARIqova may use infrastructure, communications, security, analytics and AI service providers as reasonably necessary to operate and secure the service. Information is retained only as long as reasonably necessary for service delivery, security, auditability, dispute resolution and legal obligations.
6. Security
ARIqova uses reasonable administrative, technical and organizational safeguards designed to protect information. No internet-based system can guarantee absolute security.
7. Requests and deletion
Users and connected businesses may request access, correction or deletion where applicable. See Data Deletion Instructions or email support@ariqova.com.
8. Changes and contact
We may update this policy as ARIqova evolves or requirements change. Privacy questions may be sent to support@ariqova.com.